Terms of Service

Last updated November 1, 2026

Agreement

These terms are between Vauxine LLC (“Tidepost”, “we”) and the organization that opens an account (“you”). The person who accepts them confirms they have authority to bind that organization. If they do not, they must not use Tidepost.

Tidepost is the social media scheduling, approval, inbox, and reporting service described on this site. The Privacy Policy explains what data is processed. Prices, limits, and the trial are on the pricing page.

Accounts and security

You need an account to use Tidepost. Keep the password private and tell us if you think someone else has it. You are responsible for what happens under your organization’s users.

Agency roles are owner, admin, and member. On a client, people can be admin, approver, editor, or viewer. Client logins are only client approver or client viewer. Those logins are for the client’s people, and they cannot administer the agency.

Agency responsibilities

You must have your client’s permission before you:

You are responsible for what you publish, schedule, reply, or approve. Tidepost posts when a person, or a schedule a person set, tells it to. It does not decide the content.

Acceptable use

Do not use Tidepost to break the law, to break a social network’s terms or policies, or to send malware, spam, or content you do not have the right to post. Do not try to get past plan limits, interfere with the service, or use another customer’s data.

Each network you connect has its own rules. You have to follow the ones that apply to the accounts you manage.

Content

You and your clients keep ownership of the content you upload and the posts you write. You give Tidepost a licence to host, display, and send that content only so we can run the service: scheduling, publishing, the inbox, reports, and support. The licence ends when the content is deleted, except for copies still held in a backup, and except for a report you already sent, which stays until that account or client is deleted.

AI writing

Suggestions can be wrong. You review them before anything is published. AI writing does not post on its own. Publishing still needs a person, or a schedule a person set.

Third-party networks

Publishing, the inbox, and analytics depend on the networks and on our social media connection provider. Those services can change, limit, or remove a feature. A post can fail on one channel and succeed on another. Tidepost is not responsible for a network’s outage, a network’s action against an account, or a change a network makes to what it allows.

Connecting an account opens the network’s permission screen. Disconnecting a channel in Tidepost removes that access. You can also revoke it in the network’s settings, as the Privacy Policy describes.

Plans, billing, and trial

Trial

New agencies can start a free trial without a payment card. Its length and limits are the ones shown on the pricing page when you start. If you choose a paid plan during the trial, you won’t be charged until the trial ends. When a trial ends without a paid plan, the account becomes read-only, and connected channels are disconnected later. The Privacy Policy states those timings.

Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel. Payments are handled by our payment processor, Stripe, and we never see or store your card details. Prices are in US dollars and don’t include taxes unless the pricing page says they do. The payment processor may collect tax and a tax ID. Each plan includes the limits shown on the pricing page, such as the number of channels and AI credits. If we agree custom limits or a custom plan with your agency in writing, those apply instead. We may stop actions that would go over your limits, such as connecting another channel, until you upgrade or add capacity.

Add-ons

Add-ons listed on the pricing page, such as extra channels and X accounts, are billed with your plan for the same period. You can’t reduce your plan or add-ons below what you currently use.

Changing your plan

Upgrades and new add-ons take effect immediately, and you pay a prorated amount for the rest of the current period. Downgrades and removed add-ons also take effect immediately, and the unused amount is credited to your next invoice. It isn’t refunded as cash.

Price changes

New prices apply to new subscriptions. We won’t change the price of an existing subscription without telling you at least 30 days before the renewal it applies to.

Failed payments

If a payment fails, you’ll receive an email and a notice in the app, and we’ll retry the payment for a limited time. Your account keeps working while we retry. If the payment still can’t be collected, the subscription ends and the account becomes read-only, under the same rules as an ended trial.

Promotions

A promotion applies only on the terms shown on its offer page. It can be used once per agency, and unless its terms say otherwise, it covers the plan price only, not add-ons. The Founding Agency offer, while it’s open, is at /founding.

Cancelling

You can cancel from your billing page. Your plan keeps running until the end of the period you’ve already paid for, and you won’t be charged again. It doesn’t end the moment you cancel, and you can undo the cancellation before the period ends.

Refunds

Every plan starts with a free trial, so payments are non-refundable, and we don’t refund partial months or unused time, apart from the invoice credits described under Changing your plan. If you pay for a yearly plan and change your mind within 14 days of that payment, contact our support team for a full refund of that payment. The subscription then ends straight away. If you were charged by mistake, tell us within 30 days and we’ll put it right.

Export and deletion

You can download report PDFs while the account can still open them. There is no single control that exports the whole account. Ask the privacy contact on the Privacy Policy if you need a copy.

Cancelling does not immediately delete a client. Archiving a client permanently deletes it 30 days later, including that client’s connection with the social media connection provider. There is no self-serve delete for the whole agency account. Ask us and we will delete what we hold, apart from records we must keep for tax.

Availability

We do not promise a specific uptime. The service can be unavailable for maintenance, because a host or a network fails, or because the connection provider is unavailable. We try to keep planned maintenance away from a scheduled publish, and we do not guarantee that.

Suspension and termination

We can suspend or close an account that breaks these terms, puts other customers or a network at risk, or has not been paid. You can stop using Tidepost at any time and cancel as described above. Sections that should survive — the content licence for copies not yet deleted, payment still owed, disclaimers, liability, and governing law — still apply after the account ends.

Disclaimers and liability

Tidepost is provided as it is. We do not warrant that a post will go live, that numbers from a network are complete, or that a report is free of errors. Network figures are what the network provides.

To the extent the law allows, Vauxine LLC is not liable for lost profits, lost data, or indirect damages, and its total liability for a claim arising out of these terms is limited to the fees you paid for Tidepost in the three months before the claim. This limit does not apply where the law does not allow it, including liability that cannot be excluded for fraud or for death or personal injury caused by negligence.

You will cover Vauxine LLC against claims from a third party, including a client or a network, that arise from content you published, an account you connected without permission, or your breach of these terms. We will tell you about the claim and let you control the defense, as long as you do not settle it in a way that admits fault for us without our agreement.

Governing law

These terms are governed by the laws of Delaware law, without regard to conflict-of-law rules. The courts in Delaware are the venue for disputes, except that either party may seek an injunction for misuse of the service or of confidential information in any court that has jurisdiction.

Changes and contact

We can update these terms. The date at the top will change. If a change is material, we will email the account owner before it applies to a renewal. Continuing to use a paid plan after that notice means you accept the change. If you do not accept it, cancel before the renewal.

Legal notices: [email protected].

Support: [email protected].